Before using the 22ll, please read these rules carefully. They outline your rights and responsibilities as a player, and explain how bonuses, Pix withdrawals, Sports Betting, and Live Casino work — in plain language, without unnecessary legal jargon.
A summary of the key points covered in the 22ll rules
Who can create an account at 22ll, what information is required during registration, how identity verification works, and the rules on one account per CPF for Brazilian players.
How welcome bonuses work, rollover requirements, expiry periods, and the specific rules for each promotion available on 22ll, including the VIP Program and the weekly slots tournament.
Accepted methods such as Pix, boleto bancário, and credit card, minimum and maximum limits, processing times, and the requirements for requesting a withdrawal on the platform.
How odds are calculated, what happens with cancelled bets, live cash out rules, what occurs in the event of an odds error, and restricted bets across the sports covered by 22ll.
Player responsibilities regarding passwords and account access, such as 22ll handles personal data in accordance with the LGPD and the active security measures in place on the platform to protect every account.
Tools available on 22ll to set deposit limits, pause gameplay, or request self-exclusion, as well as the platform's obligations regarding access by players under 18.
By creating an account or using any feature of the platform 22ll, you confirm that you have read, understood, and agreed to all terms described in this document. If you disagree with any part, please do not use the platform. Questions can be sent to support in Portuguese via live chat.
These Terms and Conditions ("Terms") govern the use of the 22ll, accessible at 22ll.best and all its subdomains, applications, and related services. By accessing, browsing, or using any part of the platform, you ("Player" or "User") confirm that you have read and agreed to these Terms in full.
Continued use of the platform after changes to the Terms constitutes acceptance of the new conditions. The 22ll recommends that you review this document periodically to stay informed of any updates. The date of the last update is shown at the top of this page.
These Terms apply together with the Privacy Policy, the specific rules for each bonus and promotion published on the platform, and any other documents referenced herein. In the event of a conflict between documents, these Terms shall prevail unless expressly stated otherwise.
To use the platform of the 22ll, the player must:
A 22ll reserves the right to request proof of age at any time. Accounts belonging to players under 18 will be closed immediately and balances retained in accordance with the rules against underage gambling.
Registration on 22ll is free of charge. During the process, the player must provide accurate, complete, and up-to-date information, including full name, CPF, date of birth, and a valid email address. False or incomplete information may result in a temporary block or permanent closure of the account, with possible retention of balances pending verification.
Each player may hold only one account on 22ll. Creating multiple accounts under the same individual — whether using the same CPF or different documents — is strictly prohibited. Duplicate accounts that are detected will be closed and any bonuses used will be cancelled. In cases of repeated abuse, 22ll may hold balances while the matter is being investigated.
If you already have an account at 22ll and forgot your login credentials, use the "Forgot my password" feature or contact Portuguese-speaking support via chat. Never create a second account to bypass restrictions or claim a welcome bonus again, as this directly violates these Terms.
Players are solely responsible for keeping their login credentials (email and password) secure. 22ll never asks for passwords through any communication channel, including email, chat, or phone. If you suspect your account has been compromised, change your password immediately and contact support.
Activities carried out on an account are the responsibility of the account holder, except in cases where the player notified the platform of unauthorized access prior to the suspicious transactions occurring.
A 22ll may request identity verification from a player at any time, particularly before processing the first withdrawal or when unusual account activity is detected. Documents typically requested include a government-issued photo ID (RG or CNH), proof of address, and in some cases, proof of ownership of the payment method used.
Failure to submit the required documents within the stated timeframe may result in a temporary suspension of withdrawals until verification is complete. This process protects both the player and the integrity of the platform's operations.
Two-factor authentication (2FA) is available to all players registered on 22ll and is strongly recommended. When enabled, an additional verification step is required at login, significantly reducing the risk of unauthorized access to the account.
A 22ll accepts the following deposit methods exclusively for players in Brazil:
The minimum Pix deposit is R$ 20.00. Maximum limits per transaction vary depending on the payment method and the player's level in the 22ll. Updated limits are visible in the deposit section of your account after logging in.
All deposits must be made using payment methods registered in the account holder's own name. Deposits made by third parties will be returned and may result in a security investigation. The 22ll does not accept cash deposits by any means.
Pix deposits are processed in seconds and are available for betting immediately after confirmation. The bonus balance, when applicable, is automatically credited alongside the deposit in accordance with the current promotion's conditions.
To request a withdrawal on 22ll, the player must:
Withdrawals requested via Pix are processed by 22ll within up to 24 business hours of the request. Most requests submitted during business hours are processed within minutes. Withdrawals above a certain threshold or from accounts that have not yet completed full verification may be subject to additional review before processing.
A 22ll does not charge withdrawal fees. The minimum amount per request and maximum limits are shown in the account's withdrawal section. Withdrawals made within the minimum period after the first deposit may be subject to additional identity confirmation.
Requests for deposit refunds with no betting activity are reviewed on a case-by-case basis. The 22ll may deduct transaction processing costs and any credited bonus before issuing a refund. Deposits made via boleto bancário have a different chargeback timeframe than Pix transactions.
The welcome bonus at 22ll matches 100% of the first deposit, up to R$ 500.00, for new players who deposit a minimum of R$ 20.00. The bonus is automatically credited to the account as bonus balance, kept separate from the real balance.
The welcome bonus is subject to rollover requirements that must be met before any withdrawal of the bonus amount or winnings derived from it. The rollover and specific conditions are presented at the time of bonus activation and are detailed in the promotions section of the platform.
The 22ll VIP Program 22ll is a loyalty program with five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Every wager placed on Sports Betting, slots, Live Casino, and other games earns points that move the player up the tiers. Tier benefits include weekly cashback, a birthday bonus, access to higher-limit tables, and — at the top tiers — a dedicated account manager. The full VIP Program rules are available at VIP Program.
Any attempt to abuse bonuses — including creating multiple accounts, using third parties to make deposits, or placing hedge bets designed to meet rollover requirements with minimal risk — or any other practice that violates the spirit of our promotions may result in bonus cancellation, withholding of winnings, and account closure at 22ll.
Bets placed at 22ll are final once confirmed on the platform. Players are responsible for verifying all bet details — including the event, market, amount, and odds — before confirming. Selection errors cannot be canceled after confirmation, except in the cases provided for under these rules.
Bets may be declared void by the 22ll in the following cases:
Void bets are refunded in full to the player's balance. When a parlay contains a void selection, that selection is removed and the bet stands with the remaining selections.
Live cash out allows the player to settle a bet before the event ends, receiving a proportional amount calculated based on the odds at the time of settlement. Cash out is a feature available on select markets and events and is not guaranteed for all bets. 22ll may temporarily suspend cash out during periods of high odds volatility, such as ongoing goals, cards, or injuries.
A 22ll covers Sports Betting on Brasileirão Série A, Série B, Copa do Brasil, Libertadores, Sul-Americana, volleyball, NBB basketball, MMA, UFC, tennis, Formula 1, e-sports, and dozens of other sports and competitions. The specific rules for each sport are available in the rules section within the platform.
The game catalog at 22ll includes more than 12,000 titles from providers such as Pragmatic Play, PG Soft, Evolution Gaming, Spribe, and Hacksaw Gaming, among others. The platform reserves the right to add, remove, or modify games in the catalog at any time, including at the direction of the providers themselves or for regulatory reasons.
All casino games available at 22ll use certified random number generators (RNG) audited by independent laboratories. RTPs (Return to Player) are calculated and audited by the providers themselves and are available for review on each game's information page before play begins.
The Live Casino games streamed on 22ll, including roulette, baccarat, and blackjack with real dealers, are provided by third-party suppliers such as Evolution Gaming and Pragmatic Play Live. The outcome of these games is determined in real time by the physical equipment in the studios. The 22ll does not interfere with the outcomes of live tables.
Each game has minimum and maximum bet limits set by the provider and by 22ll. These limits are displayed within each game's interface before betting begins. VIP Program players may have access to different limits depending on their level.
The following actions are strictly prohibited on the platform of the 22ll:
The detection of any prohibited conduct authorizes 22ll to suspend or close the account, cancel open bets, withhold bonuses, and, where legally justified, retain balances during an investigation. Activities that constitute a criminal offense will be reported to the relevant authorities.
The player may request account closure on 22ll at any time by contacting support via live chat. Before closure, all withdrawals of available real balance must be requested. Bonus balances are canceled upon closure.
A 22ll may close or suspend an account without prior notice in cases of a Terms violation, confirmed fraud, suspected money laundering, use of false documents, or any other conduct that poses a risk to the platform or other players.
After account closure, open live bets may be canceled with the staked amount refunded. Pre-game bets on events not yet concluded will be settled according to the betting rules, and any winnings may be credited before the account is permanently closed.
A 22ll is committed to responsible gambling practices. The platform makes the following tools available directly in the player's account:
All configured restrictions take effect immediately. Limit increases or removal of restrictions are subject to a mandatory cooling-off period before taking effect. For more information and specialized support, visit the Responsible Gaming of the platform.
Use of 22ll is strictly prohibited for anyone under 18. The platform invests in systems to detect underage use and cooperates with child and adolescent protection programs.
If you or someone close to you is struggling to control their gambling, please seek help. In Brazil, the Federal Council of Psychology provides guidance on gambling addiction. 22ll offers permanent self-exclusion for any player who needs to step away from the platform indefinitely.
The processing of players' personal data by the 22ll is subject to the General Personal Data Protection Law (LGPD, Law No. 13,709/2018). Information collected during registration and platform use is used for service operation, identity verification, fraud prevention, and promotional communications, where the player has consented to such communications.
A 22ll does not share players' personal data with third parties for commercial purposes without explicit consent. Sharing with competent authorities may occur when required by law or court order. To exercise your rights as a data subject, visit our Privacy Policy.
A 22ll is not liable for financial losses arising from bets or casino games played on the platform. The player assumes full responsibility for the inherent risk of betting, acknowledging that outcomes depend on random factors and that no result is guaranteed.
The platform is not liable for service interruptions caused by scheduled maintenance, third-party infrastructure failures, the player's internet connection issues, or force majeure events. Open bets during an interruption will be settled according to the betting rules and the information available once the interruption ends.
Under no circumstances shall the total liability of 22ll in relation to a specific player will not exceed the total deposits made by that player in the 12 months prior to the event giving rise to the claim.
A 22ll may update these Terms at any time. Significant changes will be communicated by email or through a visible notice on the platform before taking effect. The "Last updated" date at the top of this document always reflects the most current version.
Continued use of the platform after the effective date of any changes constitutes acceptance of the new conditions. If you do not agree with the changes, you must stop using the platform and request the withdrawal of any available balance before the effective date.
These Terms are governed by Brazilian law. Any dispute arising from the use of the platform 22ll that cannot be resolved through customer support will be referred to the appropriate court in accordance with Brazilian law.
For complaints, the player should first contact 22ll via live chat in Portuguese. The support team is available every day and commits to responding to complaints within 48 business hours.
The contact address for formal matters is: contato@22ll.best.
Other important documents that complement these Terms and Conditions of 22ll
How 22ll collects, handles, and protects your personal data in accordance with the LGPD. Your rights as a data subject and how to exercise them.
Limit tools, voluntary breaks, and self-exclusion. Support resources for players who want to game more mindfully at 22ll.
Quick answers to the most common questions about registration, deposits, withdrawals, bonuses, and how the platform works.
Now that you know the rules, create your account for free, deposit via Pix from R$ 20.00, and claim your welcome bonus of up to R$ 500.00. Sports Betting, over 12,000 slots, 24/7 Live Casino, and the VIP Program are all waiting for you.
18+ only. Please gamble responsibly. Subject to terms and conditions.